Complaints

Mt Carmel School School welcomes feedback and takes seriously any complaints that may be raised. Our complaints-handling practices are underpinned by the Catholic Education Archdiocese of Canberra & Goulburn Complaints Policy.

Most issues causing concern in schools can be promptly resolved through discussion with the staff member most directly involved with your concern, for example, your child's classroom teacher. 

For more complex or formal complaints, the Principal or Assistant Principal will be able to receive a complaint and work to resolve this with you. All complaints will be dealt with fairly, effectively, impartially, confidentially and quickly.

To submit a formal complaint the following options are available:

• Sending an email to the Principal
• Telephoning the school and asking to speak to the Principal or Assistant Principal.

The Catholic Education Office can also receive complaints directly via complaints@cg.catholic.edu.au.

Click here to download a detailed Statement of Practice for Complaints at Mt Carmel School.